Irish Ferries management are keeping quiet and not even informing their staff except on a need to know basis.
The Flemsburg fiasco has damaged irish ferries reputation in the short term , although the cause of the delay has nothing to do with Irish Ferries. Irish Ferries have had a smooth run with all their previous deliveries so this has been a lesson learned for everyone. The delivery of WB Yeats in high summer was driven by the build slot at the shipyard which
actually made things worse than a delivery in February or March. I wonder will Brittany Ferrys suffer a similar faite
Ulysses removal from service due to prop shaft and gearbox problem has made things worse, however if she goes back in to service next wednesday as is currently forecast this will soon be forgotten about.
The Irish Independant article failed to point out how the family came home. If the family were transfered to Oscar Wilde or Brittany Ferries they would have had a better customer experience on their way home. Bad news sells papers.
For someone who regularly travels on the Swift or Oscar Wilde in winter these text messages are a fact of life. The booking staff in both Liverpool and Dublin are very freindly when you ring up, however as you can imagine at the moment they are a little overworked.
I was in Holyhead last night travelling back on Stena Adventurer. Swift made an appearance in Holyhead departing at 2330 PM. She was full leaving Holyhead and light load arriving from Dublin. A few buses cars and three rigs. She is only deployed on the extra sailing when Epsilons passenger capacity is going to be exceeded which has not happened since the weekend before last.
The reason Epsilon's passenger capacity hasn't been exceeded is Stena are taking a lot of transfers!
. If Stena can accommodate the passengers it isn't worth Irish Ferries while running the Swift. At present Stena have more passenger capacity than Irish Ferries and to put it into the language of one member of crew are "getting slaughtered". If Irish Ferries are only taking enough bookings to occupy a couple of Swift round trips and the capacity of Epsilon every day at the end of July their shareholders should be extremely concerned given what is on order!
Irish Ferries seem to be doing anything they can to dodge compensation both in the case of Ireland to France and Ireland to Wales. Its been a case of the absolute minimum in terms of customer service as well - why cant they phone people rather than putting the onus on their customers to contact themselves? Speaking as someone who has worked in customer service management I'd have been out of a job if we just texted customers when there was a problem (many of the texts don't even have any contact details on them either). It seems to be a case of Irish Ferries saying "it isn't our problem so deal with it" to passengers.
To say Epsilon's France sailings are cancelled due to technical difficulties is an outright lie. Its also not a case of it not being Irish Ferries fault either. They took the decision to transfer Epsilon to a different route, not the passengers! I note the cover vessel for Yeats at Dublin is to be Oscar - the year round freight customers Irish Ferries depend on are going to love that!
On the plus side it appears Yeats passengers transferred to Oscar are getting a complimentary bottle of wine and box of chocolates. Not exactly what they would be entitled to if Irish Ferries did what other operators do in these circumstances, nor what Irish Ferries outline in their OWN terms and conditions, but better than nothing I suppose!
Speaking of which, since I've been getting questions about compensation from affected customers of WB YEATS, ULYSSES, and EPSILON I have published a handy guide to the rules on compensation due to delay or cancellation of a ferry crossing. The ferry companies will probably hate me for it, but its nothing they don't bury in their terms and conditions anyway! Posting here as I know a number of concerned passengers read this forum.https://www.niferry.co.uk/ferry-delay-cancellation-compensation/
EDIT: I've just been talking to an affected passenger who has spent the past FIVE DAYS of his week long holiday trying to sort travel home from France with the Irish Ferries call centre. At present he is in Plymouth with no idea how he is supposed to get back to Ireland and having to arrange and pay for accommodation out of his own pocket in the meantime. In what way is that remotely acceptable?