Just returned from Dublin/Cherbourg return on WBY and would like to make the following comments ...
45 minute late leaving, no explanation or apologies offered.
Most disturbing... any 'announcement ' from Bridge Officers/Staff was COMPLETELY inaudible due to static/feedback/very poor quality audio which, as any information being transmitted from the Bridge can/may have significant importance is unacceptable ( I am a traveller who listens intently to any broadcast messages, for my own safety )
'Signage' on-board is lacking or very confusing, people walking around searching for cabins, I myself was directed in the complete wrong corridor which involved a 10 minute walk, with luggage, to a cabin which was 10 feet away from the 'confusing sign'
Again... confusing... shop is on deck 11 BUT only accessible by stairs on Deck 10 with no 'signage' to indicate this !
Food, I intended to book a table in the 'Lady Gregory ' restaurant for the evening meal, no la Carte Menu, just a 3 Course Set Menu which was very uninspiring and did not cater for Vegetarians or Vegans, this Menu was priced at 59:95 Euro's PER HEAD ! which would mean a bill for 120 Euros for a couple dining WITHOUT any drinks !!! will be interesting to see how this continues as, at the time I was there and also at a later period there wasn't more then 4 occupants eating, ( both Outbound and Return ! )
The Baylon 'canteen' ( my choice of word ) was well served and had a choice of very standard food ( fish and chips/curry/meat pie... but also salads... yipee ) at prices that may be acceptable onboard a Ferry ( captive market ) but what was not acceptable was a 8/10 minute wait to pay for the food, only two Tills available so , by the time you got to the Till any hot food that had been purchased was now cold, an embarrassed member of staff, hearing the various and loud complaints managed to get some 'plastic covers' to put over the plates to 'keep the heat in' ... his suggestion !!! One of the many delays at the Till was due to the Customer being informed, in a rather patronising manner, that he had not 'taken enough food and that he had to add some more items' he didn't understand, the waiting customers , myself included, didn't understand, and the Passenger eventually left his tray of food,now cold, at the Till and walked away, the Till Operative 'shrugged ' and put the Tray under the counter and said 'next' Many of the French Passengers walked straight past the Tills and said that they would eat their food whilst it was still , now only warm, and then return and pay for the meal, I wonder if any or all did this, Im sure I.F. accounts will be able to monitor this but its still not 'High Season' and the Tills/payment system couldn't cope so there may/will be very disgruntled customers come July and August. ( TWO TILLS
Come on Catering Management, you need to urgently re-consider this )
The WBY has not completed a full year in Passenger Carrying Service yet but is already beginning to look 'tired and tacky' the carpets on Deck 8 ( Cabins ) are badly stained by what looks like oil, this is throughout Deck 8 and to a lesser extent Deck 9 (Cabins ) the shower curtain in my cabin was 'hanging off' due to broken hooks/glide and its noticeable that the Curtains in certain parts of the Public Areas are also 'hanging off the tracks' . Chipped tables in the main eating areas and wall coverings beginning to peel away, holes/small rips in seating, I'm sure that , after this trip, Management on Board must have been made aware of the problems with prompt payment for purchased food, they must have heard the raised voices ... but the 'Housekeeping Team' and Leaders need to maintain a visual inspection on the 'snagging faults' and rectify before they become an eyesore/problem.
So ... Yes I miss the 'Oscar Wilde' which had more Bar Options, more Entertainment Options, certainly more Eating Options and was far more competitive regarding prices in Fares/Cabins and 'On-board Costs'.
The W.B.Yeats lacks any 'Soul or Charm' which, hopefully, may come in time, but at the moment it resembles a floating IKEA premise's that is functional but just a method to get from Ireland to France, when, with a bit of imagination and Management constructive input, it could be so much more.
I wonder if this Forum/Discussion-Board is 'monitored' by anyone from Customer Services / I.F ?
Kind Regards and Safe Travels