« on: August 07, 2012, 11:06:42 pm »
Very interesting to see this programme last night featured Stena's CEO going under cover to see how his company runs.
It's funny that he felt the need to do this. I've always felt with Stena that they are very keen to seek out your feedback after a trip, but I've never seen any of my suggestions implemented, so they just seem to be ignored. You just get a standard "Thanks for your feedback" response. For example, I asked them after a recent trip why it was necessary for the Stena Europe at Rosslare to have a 60 minute check-in (8am for a 9am sailing) compared to a 30 minute check-in (8.15 for an 8.45am saling) for IF. As CIE do all the check-ins anyway, I suspect they check in everyone up until at least 8.15am; we were certainly let through after arriving at 8.10am.
Anyway, back to the programme.
He went aboard one of the Liverpool to Belfast ships which sailed whilst fixtures and fittings were being added, making for a noisy, dusty sailing for passengers in very close proximity that were not moved to other unused areas, nor given and kind of compensation in the form of food and drink.
He also went aboard the Britannica on the dutch route, which he'd been on the design team for, only to find that features in the kitchen like the non-stick floor meant it was difficult to move the trolleys around, and ovens were difficult to open.
I thought he dealt sensitively with the issue of lower paid foreign workers, which he claimed was common amongst ferry companies.
The Rosslare / Fishguard and Dun Laoghaire / Holyhead route were completely ignored and the Nordica focussed only on a temporary employee that wanted to feel a bit more valued.